DELIVERY AND RETURNS
Any date or period for delivery shall be considered as indicative only. It is our policy to try to despatch all orders within 5 working days. Any products not available at the time of your order will be sent to you, as soon as possible, when received from the supplier. In any case, delivery will be made within 30 days after the date we accept your order.
If there are delays in the delivery caused by the supplier, the carrier or any other third party, then Becx Beauty will contact you as soon as possible to let you know and, provided we do this, we will not be liable for such delay. If there is substantial delay, you may end the contract detailed in the cancellations section.
At the moment, we only deliver within the United Kingdom. Orders will be delivered via Royal Mail standard delivery.
Client Drop Off Option
At the checkout, there is an option for "Client Drop Off" to avoid postage costs if the customer is a Becx Beauty client with an appointment booked within 30 days of the order date. The customer will not have to pay postage costs and the order will be brought to the customers next beauty booking (within 30 days of the order date).
If the customer does not make an appointment with Becx Beauty within 30 days of the order date, the customer will be liable for collecting the parcel or paying postage costs - at Becx Beauty discretion.
If you are not a Becx Beauty client and do not have an appointment booked, your order will be cancelled without prior notice, and a refund will be made in full.
If a customer would like to cancel or return their order, the customer is required to follow the returns and cancellations policy in the terms & conditions.
Passing of Risk
The Buyer will assume risk of the products ordered once they have been delivered to the address specified on the order. The Seller will have no liability for undelivered parcels where the Buyer provides an incorrect or invalid delivery address and/or fails to collect the order from the delivery address specified following our reasonable efforts to contact you to deal with this.
Where goods have been received damaged, a full refund will be made if we are notified of the problem within 30 days of delivery by email. You will then be required to return the goods together with their original packaging to The Seller.
The Products shall be owned by you once we have received payment in full for the Products. The Buyer shall inspect the goods within a reasonable time after their receipt. The Consumer Rights Act 2015 says products must be as described, fit for purpose and of satisfactory quality. The Customer shall notify the seller by email if the goods are faulty or misdescribed and shall be entitled to a full refund, to get the product repaired or replaced, or to get some of their money back.
If the goods are to be rejected, the Buyer shall comply with the return procedure as defined here.
The Buyer must follow the returns policy as set out in the terms & conditions or on the delivery & returns section of the website becxbeauty.co.uk. This requires emailing Becx Beauty (firstname.lastname@example.org) to notify their intentions of returning goods, the reasoning behind it, and any supporting images.
In cases where the rejection of the goods is due to a defect or discrepancy in the order, the Buyer is entitled to a full refund within 30 days of the date of delivery of the products. The Buyer must notify The Seller within 30 days of delivery and return the product to The Seller before the refund can be issued.
We will examine the returned product and will notify you of and process your refund within a reasonable period of time and, in any case, within 14 days of the day we confirm to you that you were entitled to a refund for the defective product. Products returned by you because of a defect will be refunded in full.
In cases where the rejection is due to an incorrect order from the Buyer or to dissatisfaction (where we are not at fault), the Buyer is entitled to a partial refund (full refund of the goods less any postage costs), unless the order is cancelled within the cooling off period, in which case a full refund will be given. However, the Buyer will be responsible for the cost of returning the item to The Seller. Goods must be returned to The Seller before the partial refund can be issued.
Cancellations which are not due to a defect or discrepancy are only accepted if the Buyer complies with the following cancellation procedure and then follows the Returns Procedure.
Within 14 days after receipt of the goods, the Buyer must contact The Seller in via email and, following which, they must be returned to us within 14 days of you telling us you want to change your mind. The goods must be ‘as new’ and unused, in original undamaged packaging, including all items and free gifts received. It is the Buyer’s responsibility to take reasonable care of the products until their return to The Seller. The Seller will consider that the Buyer has not taken reasonable care if the goods have been used in a way or extent, exceeding what a customer would similarly examine the goods in a retail shop prior to purchase and will be entitled to deduct an amount reflecting any such reduction in value due to your use. Any refund will be made within 14 days of receipt of the Buyer’s returned products.
We will not accept returns or cancellations through messages on social media.
For more information, please read the full Terms & Conditions.